SUGAR FACTORY AMERICAN BRASSERIE
4910 Big Island Drive
Jacksonville, Florida, 32246
Duval County County
Overall Food Safety Rating
★★½☆☆ (2.9/5)
Based on 8 health inspection reports
All Inspection Reports
Inspection on 4/10/2025
High Priority
0
Intermediate
0
Basic
1
Total
1
Disposition: Met Inspection Standards
Inspection Details:
- 36-36-4:Basic - Ceiling tile missing. Multiple ceiling tiles missing at front service station. Operator stated that the AC was leaking and the ceiling tiles were removed. The AC in the area of front service line is no longer in use until repaired. Once repaired the ceiling tiles will be replaced.
Food safety inspection conducted on 4/10/2025 revealed 1 total violations (0 high priority, 0 intermediate, 1 basic).
Inspection on 1/2/2025
High Priority
0
Intermediate
0
Basic
1
Total
1
Disposition: Met Inspection Standards
Inspection Details:
- 29-08-4:Basic - - From initial inspection : Basic - Plumbing system in disrepair. Plumbing at hand wash sink in ice cream making station in disrepair. **Repeat Violation** - From follow-up inspection 2024-12-27: No change, pipe is disconnected at callback. **Time Extended** - From follow-up inspection 2024-12-30: Observed still the same at callback. Manager stated service has been called. **Time Extended** - From follow-up inspection 2025-01-02: Still the same **Time Extended**
Food safety inspection conducted on 1/2/2025 revealed 1 total violations (0 high priority, 0 intermediate, 1 basic).
Inspection on 12/30/2024
High Priority
1
Intermediate
0
Basic
2
Total
3
Disposition: Follow-up Inspection Required
Inspection Details:
- 14-74-7:Basic - - From initial inspection : Basic - Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Reach-in cooler drawers below grill unable to maintain temperature of 41F and below. Ambient temperature 47F. Observed torn gasket on drawers. Also, open top of two reach-in coolers on cook line 50F-54F. Operator filled with ice to bring down temperature. **Warning** - From follow-up inspection 2024-12-27: Ambient temperature of grill drawers at 47F in use with time/temperature control for safety products during inspection. Ambient temperature of middle reach in cooler bottom in use with chicken wings at 73F. **Admin Complaint** - From follow-up inspection 2024-12-30: Observed the drawer not being used at callback. **Time Extended**
- 29-08-4:Basic - - From initial inspection : Basic - Plumbing system in disrepair. Plumbing at hand wash sink in ice cream making station in disrepair. **Repeat Violation** - From follow-up inspection 2024-12-27: No change, pipe is disconnected at callback. **Time Extended** - From follow-up inspection 2024-12-30: Observed still the same at callback. Manager stated service has been called. **Time Extended**
- 03A-02-5:High Priority - - From initial inspection : High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. cooked noodles, Alfredo sauce, raw beef, cooked chicken wings, cooked rice (44F-46F - Cold Holding); in walk-in-cooler. Operator stated prep person was in and out of cooler and may have left the door opened. Also, raw beef burger, bleu cheese crumbles, sliced cheddar cheese (46F-47F - Cold Holding) in reach-in cooler drawers below grill. Operator stated the cook that stocked items in drawer wasn't aware that the reach-in cooler drawers are not able to maintain temperature of 41F and below. Items were placed in cooler about an hour prior. Operator removed foods and placed in nearby reach-in cooler to chill. Also, cut lettuce, cut cabbage, (46F - Cold Holding); house made pico, butter, shredded cheese in top of reach-in cooler on cook line next to dessert area. Operator stated there should have been ice put in bottom to chill foods. Operator replenished ice to chill foods. **Corrective Action Taken** **Repeat Violation** **Admin Complaint** - From follow-up inspection 2024-12-27: In walk in cooler cream, pork, cheese, gravy 45-46F. Person in charge states had delivery this morning, provided invoice dated 12.27. Will monitor temperatures. In drawers below grill beef, cheese, cheese 45-47F. Person in charge moved to another unit as have been in unit for 1 hour per person in charge. Will not utilize until holding food 41F or below. Ambient temperature of unit 47F. At reach in cooler cheese, pork, sauce 45-50F person in charge states just added ice to items. Recommended lids, metal pans, possibility of time in lieu of temperature. Chicken wings stored in unit below middle reach in cooler at 75F. Has been in unit less than 1 hour per person in charge. Ambient temperature of drawers below iced top at 73F. Do not utilize for time/temperature control for safety foods **Admin Complaint** - From follow-up inspection 2024-12-30: Observed in reach in cooler across from grill Raw chicken at 56F, cooked macaroni and cheese at 56F, and house made dressing at 57F. Observed on top of reach in cooler at the end of cook line cut tomatoes at 57F. **Admin Complaint**
Food safety inspection conducted on 12/30/2024 revealed 3 total violations (1 high priority, 0 intermediate, 2 basic).
Inspection on 12/27/2024
High Priority
2
Intermediate
0
Basic
2
Total
4
Disposition: Follow-up Inspection Required
Inspection Details:
- 14-74-7:Basic - - From initial inspection : Basic - Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Reach-in cooler drawers below grill unable to maintain temperature of 41F and below. Ambient temperature 47F. Observed torn gasket on drawers. Also, open top of two reach-in coolers on cook line 50F-54F. Operator filled with ice to bring down temperature. **Warning** - From follow-up inspection 2024-12-27: Ambient temperature of grill drawers at 47F in use with time/temperature control for safety products during inspection. Ambient temperature of middle reach in cooler bottom in use with chicken wings at 73F. **Admin Complaint**
- 29-08-4:Basic - - From initial inspection : Basic - Plumbing system in disrepair. Plumbing at hand wash sink in ice cream making station in disrepair. **Repeat Violation** - From follow-up inspection 2024-12-27: No change, pipe is disconnected at callback. **Time Extended**
- 03A-02-5:High Priority - - From initial inspection : High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. cooked noodles, Alfredo sauce, raw beef, cooked chicken wings, cooked rice (44F-46F - Cold Holding); in walk-in-cooler. Operator stated prep person was in and out of cooler and may have left the door opened. Also, raw beef burger, bleu cheese crumbles, sliced cheddar cheese (46F-47F - Cold Holding) in reach-in cooler drawers below grill. Operator stated the cook that stocked items in drawer wasn't aware that the reach-in cooler drawers are not able to maintain temperature of 41F and below. Items were placed in cooler about an hour prior. Operator removed foods and placed in nearby reach-in cooler to chill. Also, cut lettuce, cut cabbage, (46F - Cold Holding); house made pico, butter, shredded cheese in top of reach-in cooler on cook line next to dessert area. Operator stated there should have been ice put in bottom to chill foods. Operator replenished ice to chill foods. **Corrective Action Taken** **Repeat Violation** **Admin Complaint** - From follow-up inspection 2024-12-27: In walk in cooler cream, pork, cheese, gravy 45-46F. Person in charge states had delivery this morning, provided invoice dated 12.27. Will monitor temperatures. In drawers below grill beef, cheese, cheese 45-47F. Person in charge moved to another unit as have been in unit for 1 hour per person in charge. Will not utilize until holding food 41F or below. Ambient temperature of unit 47F. At reach in cooler cheese, pork, sauce 45-50F person in charge states just added ice to items. Recommended lids, metal pans, possibility of time in lieu of temperature. Chicken wings stored in unit below middle reach in cooler at 75F. Has been in unit less than 1 hour per person in charge. Ambient temperature of drawers below iced top at 73F. Do not utilize for time/temperature control for safety foods **Admin Complaint**
- 29-42-4:High Priority - - From initial inspection : High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breaker missing from non chemical side of splitter at mop sink. **Repeat Violation** **Admin Complaint** - From follow-up inspection 2024-12-27: Vacuum breaker missing from both sides of splitter at mop sink. Person in charge removed splitter and attached hose directly to faucet with built in vacuum breaker. **Admin Complaint** **Corrected On-Site**
Food safety inspection conducted on 12/27/2024 revealed 4 total violations (2 high priority, 0 intermediate, 2 basic).
Inspection on 12/19/2024
High Priority
3
Intermediate
8
Basic
8
Total
19
Disposition: Follow-up Inspection Required
Inspection Details:
- 14-01-5:Basic - Bowl or other container with no handle used to dispense food. Bowl without handle used to dispense panko and flour.
- 36-36-4:Basic - Ceiling tile missing. Multiple ceiling tiles missing in ceiling above soda box shelf. Also, hole in wall in front service station near women's restroom. **Repeat Violation**
- 14-74-7:Basic - Cold holding equipment not maintained in good repair. Do not store time/temperature control for safety food in this unit until the unit is repaired. Reach-in cooler drawers below grill unable to maintain temperature of 41F and below. Ambient temperature 47F. Observed torn gasket on drawers. Also, open top of two reach-in coolers on cook line 50F-54F. Operator filled with ice to bring down temperature. **Warning**
- 14-11-5:Basic - Equipment in poor repair. Gasket on reach-in cooler drawers below grill torn. Also, gasket on reach-in cooler across from grill torn. Also, hand wash sink in women's restroom cracked.
- 08B-38-4:Basic - Food stored on floor. Multiple soda boxes stored on floor next to soda rack. **Repeat Violation**
- 10-07-4:Basic - In-use utensil stored in standing water less than 135 degrees Fahrenheit. Utensils in front of grill stored in container of standing water of 78F. Operator placed container on grill to heat water. **Corrective Action Taken** **Repeat Violation**
- 23-03-4:Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Gaskets on multiple reach-in coolers on cook line soiled. Also, gasket on walk-in-cooler soiled. **Repeat Violation**
- 29-08-4:Basic - Plumbing system in disrepair. Plumbing at hand wash sink in ice cream making station in disrepair. **Repeat Violation**
- 12A-09-4:High Priority - Single-use gloves not changed as needed after changing tasks or when damaged or soiled. Employee wearing gloves while using her cell phone, went into walk-in-cooler and grabbed container of food without washing hands and changing gloves. Discussed with operator and operator spoke with employee. **Corrective Action Taken**
- 03A-02-5:High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. cooked noodles, Alfredo sauce, raw beef, cooked chicken wings, cooked rice (44F-46F - Cold Holding); in walk-in-cooler. Operator stated prep person was in and out of cooler and may have left the door opened. Also, raw beef burger, bleu cheese crumbles, sliced cheddar cheese (46F-47F - Cold Holding) in reach-in cooler drawers below grill. Operator stated the cook that stocked items in drawer wasn't aware that the reach-in cooler drawers are not able to maintain temperature of 41F and below. Items were placed in cooler about an hour prior. Operator removed foods and placed in nearby reach-in cooler to chill. Also, cut lettuce, cut cabbage, (46F - Cold Holding); house made pico, butter, shredded cheese in top of reach-in cooler on cook line next to dessert area. Operator stated there should have been ice put in bottom to chill foods. Operator replenished ice to chill foods. **Corrective Action Taken** **Repeat Violation** **Admin Complaint**
- 29-42-4:High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Vacuum breaker missing from non chemical side of splitter at mop sink. **Repeat Violation** **Admin Complaint**
- 53A-03-7:Intermediate - Food manager certification expired. A list of accredited food manager certification examination providers can be found at https://www2.myfloridalicense.com/hotels-restaurants/food-lodging/food-manager/ Mark, General Manager, CFM card expired in August 2024.
- 22-02-4:Intermediate - Food-contact surface soiled with food debris, mold-like substance or slime. Multiple portable cutting boards on cook line soiled/ stained. Also, blade of can opener and blade of slice soiled. Also, ice chute area of large ice machine soiled.
- 31A-11-4:Intermediate - Handwash sink used for purposes other than handwashing. Hand wash sink on cook line used to store sanitizer bucket. Also, employee used hand wash sink in middle of cook line to rinse out dish.
- 31B-03-4:Intermediate - No soap provided at handwash sink. No soap at hand wash sink on cook line and also no soap at front service station near women's restroom.
- 31B-05-4:Intermediate - Paper towel dispenser at handwash sink not working/unable to dispense paper towels. Paper towels at hand wash sink in warewashing unable to dispense. Operator stated it needs new batteries.
- 53B-13-5:Intermediate - Proof of required state approved employee training not available for some employees. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Operator only able to provide four employees food safety certificates. Several employees employed more than 60 days without proof of food safety training.
- 41-17-4:Intermediate - Spray bottle containing toxic substance not labeled. Unlabeled Spray bottle containing toxic substance stored on cart in warewashing area. Employee labeled spray bottle of cleaner. **Corrected On-Site**
- 27-16-4:Intermediate - Water with a temperature of least 85 degrees Fahrenheit not provided/shut off at employee handwash sink. No hot water at hand wash sink on front service line.
Food safety inspection conducted on 12/19/2024 revealed 19 total violations (3 high priority, 8 intermediate, 8 basic).
Inspection on 11/22/2024
High Priority
0
Intermediate
0
Basic
0
Total
1
Disposition: Met Inspection Standards
Inspection Details:
- N/A:No Violations Were Observed
Food safety inspection conducted on 11/22/2024 revealed 1 total violations (0 high priority, 0 intermediate, 0 basic).
Inspection on 11/12/2024
High Priority
2
Intermediate
0
Basic
0
Total
2
Disposition: Follow-up Inspection Required
Inspection Details:
- 22-49-4:High Priority - - From initial inspection : High Priority - Dishmachine not sanitizing properly. Discontinue use of dishmachine for sanitizing and set up manual sanitization until dishmachine is repaired and sanitizing properly. Observed employee using high temperature dish machine to sanitize but not working properly. At 125F and 127F at second run. **Repeat Violation** **Admin Complaint** - From follow-up inspection 2024-11-12: At Callback : Not observed. Machine not set up until PM shift as per manager **Time Extended**
- 29-42-4:High Priority - - From initial inspection : High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Back flow preventer installed incorrectly at mop sink splitter. Should be installed on non-chemical side of splitter **Repeat Violation** **Admin Complaint** - From follow-up inspection 2024-11-12: Still the same **Time Extended**
Food safety inspection conducted on 11/12/2024 revealed 2 total violations (2 high priority, 0 intermediate, 0 basic).
Inspection on 11/6/2024
High Priority
6
Intermediate
1
Basic
12
Total
19
Disposition: Follow-up Inspection Required
Inspection Details:
- 36-37-5:Basic - Ceiling not smooth, nonabsorbent and easily cleanable in food preparation, food storage, or warewashing areas. Above dry storage area on front line station
- 36-36-4:Basic - Ceiling tile missing. Some ceiling tile in kitchen area.
- 13-07-4:Basic - Employee wearing jewelry other than a plain ring on their hands/arms while preparing food. Employee preparing food with watch on wrist
- 35B-01-4:Basic - Exterior door has a gap at the threshold that opens to the outside Gap over back kitchen door with visible sun light
- 36-22-4:Basic - Floor area(s) covered with standing water. On floor on cook line and at ice cream station due to slow drain
- 08B-38-4:Basic - Food stored on floor. Case of food stored on floor in walk in cooler . Employee properly stored **Corrected On-Site** **Repeat Violation**
- 14-69-4:Basic - Ice buildup in reach-in freezer and/or walk-in freezer. On walk in Freezer floor **Repeat Violation**
- 10-07-4:Basic - In-use utensil stored in standing water less than 135 degrees Fahrenheit. In use utensils at ice cream station in 77F standing water
- 35B-02-4:Basic - Insect control device installed over food preparation area. Bug light over prep table with microwave in kitchen area
- 22-08-4:Basic - Interior of oven/microwave has accumulation of black substance/grease/food debris. Interior microwave on cook line soiled
- 23-03-4:Basic - Nonfood-contact surface soiled with grease, food debris, dirt, slime or dust. Exterior of cooking equipment with grease build up
- 29-08-4:Basic - Plumbing system in disrepair. Hand wash sink pipe in disrepair at ice cream station **Repeat Violation**
- 22-49-4:High Priority - Dishmachine not sanitizing properly. Discontinue use of dishmachine for sanitizing and set up manual sanitization until dishmachine is repaired and sanitizing properly. Observed employee using high temperature dish machine to sanitize but not working properly. At 125F and 127F at second run. **Repeat Violation** **Admin Complaint**
- 12A-13-4:High Priority - Employee handled soiled equipment or utensils and then engaged in food preparation, handled clean equipment or utensils, or touched unwrapped single-service items without washing hands. Observed employee handling soiled equipment and then clean equipment at warehouse washing area without washing hands **Warning**
- 01B-02-5:High Priority - Stop Sale issued on time/temperature control for safety food due to temperature abuse. White rice, yellow rice and pinto beans (75-78F - Hot Holding), stored in steam table on cook line since 11am with unit turn off and not water in unit. Stop sale issued. Manager discarded. **Warning**
- 03A-02-5:High Priority - Time/temperature control for safety food cold held at greater than 41 degrees Fahrenheit. Butter (45F - Cold Holding), stored in flip top cooler on far end of cook line, place there 12pm. Moved by manager into walk in cooler. cheese (46F - Cold Holding); raw beef (47F - Cold Holding), stored in grill reach in cooler holding cabinet. Cheese is above fill line. Raw beef drawer slightly open. Manager removed access cheese and place in cooler. **Corrective Action Taken** **Repeat Violation** **Admin Complaint**
- 03B-01-6:High Priority - Time/temperature control for safety food, other than whole meat roast, hot held at less than 135 degrees Fahrenheit. White rice, yellow rice and pinto beans (75-78F - Hot Holding), stored in steam table on cook line since 11am with unit turn off and not water in unit. Stop sale issued. Manager discarded. **Repeat Violation** **Admin Complaint**
- 29-42-4:High Priority - Vacuum breaker missing at mop sink faucet or on fitting/splitter added to mop sink faucet. Back flow preventer installed incorrectly at mop sink splitter. Should be installed on non-chemical side of splitter **Repeat Violation** **Admin Complaint**
- 53B-02-5:Intermediate - No proof of required state approved employee training provided for employee hired more than 60 days ago. To order approved program food safety material, call DBPR contracted provider: Florida Restaurant and Lodging Association (SafeStaff) 866-372-7233. Some employees hired over 60 days with no proof of training
Food safety inspection conducted on 11/6/2024 revealed 19 total violations (6 high priority, 1 intermediate, 12 basic).